top of page

SHIPPING & RETURNS

SHIPPING POLICY

Thank you for choosing Pieridae! This Shipping Policy outlines the terms and conditions related to the shipping and delivery of our products. Please read this policy carefully before placing an order. By making a purchase, you agree to comply with the terms outlined below.

  1. Shipping Destinations

1.1. We currently offer shipping to customers within all United States territories and International regions. If your country is not listed during the final checkout process, please contact our customer service team for further assistance.

2. Order Processing Time

2.1. We strive to process and ship orders as quickly as possible. Orders are typically processed within 5-7 business days from the date of purchase, excluding weekends and holidays.

2.2. Please note that during peak seasons or promotional periods, order processing times may be slightly longer. We appreciate your understanding and patience.

3. Shipping Methods and Costs

3.1. We offer USPS shipping to provide you with flexibility and choice. The available option of priority shipping will be displayed during the checkout process, along with the associated costs.

3.2. Shipping costs are calculated based on the destination, package weight, and selected shipping method. The total shipping cost will be presented to you before completing your order. 

4. Estimated Delivery Time

4.1. The estimated delivery time is the transit time from the date of shipment until the order arrives at its destination. Please note that this is an estimate and not a guaranteed delivery date.

4.2. Delivery times may vary depending on factors beyond our control, such as customs procedures, weather conditions, or any unforeseen circumstances experienced by the shipping carrier.

4.3. The estimated delivery time for each shipping method will be provided to you during the checkout process. 

5. Order Tracking

5.1. Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package.

5.2. To track your order, please use the tracking link provided in the shipping confirmation email. Please allow a few hours for the tracking information to become available after receiving the email.

6. Customs, Duties, and Taxes

6.1. For international orders, please be aware that customs duties, taxes, or other fees may be levied by the destination country's authorities. These charges are the sole responsibility of the customer and may vary depending on the country and the value of the order.

6.2. We are not responsible for any delays or additional charges resulting from customs clearance processes. Please contact your local customs office for more information on customs duties and import regulations.

7. Shipping Address

7.1. It is your responsibility to provide accurate and complete shipping information at the time of checkout. Please ensure that the shipping address is correct and includes all necessary details, such as apartment numbers or company names.

7.2. We are not responsible for any delays, misdeliveries, or additional charges incurred due to incorrect or incomplete shipping addresses provided by the customer.

8. Shipping Issues and Damages

8.1. In the rare event that your order is lost, damaged, or incorrect upon arrival, please contact our customer service team immediately. We will work with you to resolve the issue promptly.

8.2. Please inspect your package upon delivery. If you notice any visible damage to the package, please document it with photographs before opening the package. This will assist in the claims process if necessary.

9. Contact Information

9.1. If you have any questions, concerns, or need further assistance regarding our Shipping Policy or the delivery of your order, please contact our customer service team using the information provided on our website.

 

By placing an order with us, you acknowledge that you have read, understood, and agreed to comply with this Shipping Policy.

RETURN & EXCHANGE POLICY

We want you to be completely satisfied with your purchase from Pieridae. This Return and Exchange Policy outlines the terms and conditions for returning or exchanging products. Please read this policy carefully before initiating a return or exchange. By making a purchase, you agree to comply with the terms outlined below.

  1. Eligibility for Returns and Exchanges

1.1. We accept returns and exchanges within 30 days of the original purchase date. To be eligible, the product must be unused, in its original packaging, and in the same condition as when you received it.

1.2. For hygienic reasons, certain items, such as opened skincare products, cannot be returned or exchanged unless they are defective or damaged upon receipt.

2. Returns Process

2.1. To initiate a return, please contact our customer service team within 30 days of receiving your order. Provide your order details and a brief explanation for the return.

2.2. Our customer service team will provide you with further instructions, including the return address and any additional requirements for processing your return.

2.3. Please ensure that the product is securely packaged to avoid damage during return transit. We recommend using a trackable shipping method to ensure the safe and documented return of the product.

4. Exchanges Process

4.1. If you would like to exchange a product for a different variant, please contact our customer service team to initiate the exchange process.

4.2. We will provide you with instructions on returning the original product and placing a new order for the desired variant.

4.3. The exchange will be processed once we receive the returned product and confirm its eligibility for exchange.

5. Damaged or Defective Products

5.1. If you receive a product that is damaged or defective, please contact our customer service team immediately, providing detailed information and supporting photographs if possible.

5.2. We may request additional information or evidence to assess the damage or defect.

5.3. Upon verification, we will offer you a replacement, or exchange, including any shipping charges incurred.

6. Non-Returnable and Non-Exchangeable Items

6.1. The following items are non-returnable and non-exchangeable unless they are defective or damaged upon receipt:

  • Opened skincare products

  • Products without the original packaging

  • Products purchased from third-party retailers

7. Return Shipping Costs

7.1. For non-defective returns or exchanges, the customer is responsible for the return shipping costs.

7.2. If the return or exchange is due to a mistake on our part, such as a wrong or damaged item, we will provide a replacement and incur the return shipping costs.

8. Contact Information

8.1. If you have any questions, concerns, or need further assistance regarding our Return and Exchange Policy, please contact our customer service team using the information provided on our website.

By making a purchase with us, you acknowledge that you have read, understood, and agreed to comply with this Return and Exchange Policy.

bottom of page